Terms of Service

OVERVIEW

This website is operated by TruSelf Collective. Throughout the site, the terms "we", "us" and "our" refer to TruSelf Collective. By visiting our website and/or purchasing products or services from us, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services online.

SECTION 1 – ONLINE STORE TERMS

By using this site, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent or guardian.

You agree not to use our products, services, or website for any unlawful purpose or in violation of any applicable laws.

You must not transmit any viruses, malware, or harmful code through this website.

SECTION 2 – PRODUCTS AND SERVICES

TruSelf Collective offers ceremonial cacao, ritual products, coaching services, workshops, events, and related wellbeing products.

We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without notice.

We make every effort to display product images, descriptions, and colours accurately; however, we cannot guarantee that your device will display colours exactly as intended.

SECTION 3 – CEREMONIAL CACAO DISCLAIMER

Our ceremonial cacao is offered as a food product intended to support personal ritual, mindfulness, and wellbeing.

The information provided on this website is for educational and informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

Our products and services are not a substitute for professional medical, psychological, or healthcare advice. Always seek the advice of a qualified healthcare professional regarding any medical condition.

If you are pregnant, breastfeeding, taking prescription medication, or have a medical condition, please consult your healthcare practitioner before consuming ceremonial cacao.

SECTION 4 – COACHING AND WELLBEING SERVICES

Any coaching, mentoring, educational content, workshops, ceremonies, or wellbeing services provided by TruSelf Collective are educational in nature.

Participation in our services does not establish a therapeutic, medical, psychological, legal, or financial advisory relationship.

You remain fully responsible for your own decisions, actions, wellbeing, and outcomes arising from participation in any service offered by TruSelf Collective.

SECTION 5 – PRICING AND PAYMENT

All prices are listed in Australian Dollars (AUD).

We reserve the right to change prices at any time without notice.

Payment must be received in full before products are dispatched or services are delivered unless otherwise agreed.

SECTION 6 – SHIPPING AND DELIVERY

We aim to dispatch orders promptly; however, delivery timeframes are estimates only and may vary due to factors outside our control.

Risk in products passes to you upon delivery.

Please refer to our Shipping Policy and Returns Policy for further information.

SECTION 7 – RETURNS AND REFUNDS

Returns and refunds are governed by our Returns & Refunds Policy.

Due to food safety requirements, we generally cannot accept returns of food products once dispatched unless required under Australian Consumer Law.

Nothing in these Terms excludes your rights under Australian Consumer Law.

SECTION 8 – ACCURACY OF INFORMATION

We endeavour to ensure all information on this website is accurate and current; however, we do not guarantee the completeness, accuracy, or timeliness of any information.

Content is provided for general information purposes only and should not be relied upon as professional advice.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

Accessing third-party websites is at your own risk.

SECTION 10 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, videos, educational materials, and branding, is the property of TruSelf Collective unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use any content without our prior written permission.

SECTION 11 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, TruSelf Collective shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website, products, services, or content.

Our liability is limited to the amount paid for the relevant product or service where permitted by law.

Nothing in these Terms excludes any rights that cannot be excluded under Australian Consumer Law.

SECTION 12 – PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

SECTION 13 – GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of New South Wales.

SECTION 14 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time by posting changes to this page.

Your continued use of the website following any updates constitutes acceptance of those changes.

SECTION 15 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

TruSelf Collective
Email: hello@truselfcollective.com.au
Website: www.truselfcollective.com.au